Apple gets Dolphin award for being one of my people.
August 14, 2008 by Iyabo Asani
Filed under Follow Your Passion
I have been wanting to write this post for a long time. One of my favorite books is The Wealthy Spirit by Chellie Campbell. It is a neat daily devotional that deals with the gremlins that attack mental financial wellness. It is a great book. Check it out. One of the things she pays attention to are “Dolphins” and “Sharks.” Dolphins are people that you want to deal with that are supportive and are your type of people. Sharks are out there to get you and make money from you. She says it is OK to deal with sharks – just know they are sharks.
Being the animal lover that I am, I love dolphins. I even have a picture on my wall of a dolphin kissing me on the cheek in Ocho Rios, Jamaica. One of the highlights of my life! Inevitably, I have started keeping tabs on the Dolphins in my life and the Sharks. Here are some of my Dolphin experiences.
I eagerly awaited the Iphone 3G after using the same phone for three plus years. I did not like that I had to stand in line at the Apple store but, I was standing in line with a bunch of other dolphins. The most amazing thing happened. All the Apple employees were wearing these turquoise-shirts and one of them got in line behind us. We knew he was an Apple employee by his t-shirt. When we asked him why he was in line, he said he just clocked out, his shift was over and he wanted to buy the phone and was hoping there would still be black ones by the time he got to the end of the line.
He talked about how Apple employees do not get preferential treatment. They have to stand in line just like everyone else. He said he believed in the product so much, he was willing to stand in line. He stood in line for over an hour and a half with us and discussed the phone with everyone. He continued in his “Apple employee mode” for the entire time. By the time we got into the store, they had run out of the black phones and he ended up having to get a white phone. Amazing.
While in line, Apple employees brought us bottles of water and allowed us to play with the new Iphone and test it and ask them questions. It was an unbearably long line but it was overall a pleasant experience.
Of course, I had issues with AT&T and had to go to the AT&T store to get it resolved. I put a lot of time and energy into the process. Well, believe it or not, the AT&T rep bad mouthed Apple for not working with them seamlessly and said that Apple is not in the telecom business. I thought that was bad customer service. I clearly understand that there were issues between the two companies for this event but it is amazing how different the customer service experience has been.
I vote Apple as Dolphins. I would not say that AT&T were sharks but they are not my people. They are not quite Dolphins.
Other Dolphin companies in my life: Whole Foods and Starbucks. Whole food employees are happy people. They have an international and eclectic group of employees and they make you want to buy good healthy food. Not everything in the store is healthy but that is fine with me.
Starbucks has amazing Chai Lattes. That is the only thing I drink from there. The employees have health insurance and it is just a coffee shop. In my neighborhood, it has become a cool hang out.
I like the way I feel when I walk into these establishments. It feels like I belong and that I am special.
I like that our corporate citizens are paying attention to how customers feel about their business. I enjoy studying the leadership of these companies and I enjoy seeing how the values of the visionary of the company trickles down to the employees – that is influence and leadership.
Your company can be like that. You can influence your own employees to the point that they believe so much in you as a dolphin that they are walking advertisements. Working with an effective coach can help you express your values in your business.
Tell me which companies you like and why.
Feelings: How do I feel? .#7
August 7, 2008 by Iyabo Asani
Filed under Powerful Questions
Actually, this is a great question for today. I feel positive and excited about the possibilities. Yesterday, my computer crashed. It was hijacked and I was somewhat scared at first. I felt shock and I could not believe it. I discovered Twitter a couple of days ago and I was so hooked, it was not even funny. So, I first went through withdrawals from the computer. But then I kept checking my email and Twitter on my iphone. Well, I finally realized what was going on.
Last week, I had a coaching client whose computer had crashed and she was absolutely devastated. I coached her through it and we talked about appreciating our technology. Well, I did spend some time appreciating my technology. I even asked my husband about the back up system on the computer to make sure that my data was safe. I thought through it all and felt comfortable that we had McAffe anti virus software.
Well, I tend to leave a whole bunch of webpages and documents open on my computer at night and I never really power down my computer. I am always working on several things at the same time. So it turns out that the anti virus software did not have a chance to work as effectively as it could have.
So, I got this bug and interestingly enough, as I type this, I realize that I also had a bug yesterday. I caught some sort of summer cold or something. That is interesting. Two bugs in one day!
Anyway, back to my feelings. I think a few months ago or even a couple of years ago, I would have had a complete and thorough meltdown complete with temper tantrum and tears but now I am actually kind of amused. It is as if I almost saw it coming. The way God talks to me is through repetition. Yes, that is how I get many premonitions. I keep hearing the same thing over and over again, from different sources.
Another person I know lost everything on her computer this week. Anyway, this much I know, I told my client to handle it by being grateful and recognize that on some level, her computer crashing was consistent with her vibre and there must be some sort of silver lining. Guess what, the same applies to me. In the back of my mind, I was concerned about my computer and all the stuff on it.
In fact, now that I think about it, my premonition about it was so strong that I woke up in the middle of the night the previous night to write and post articles on Ezinearticles.com. I recently wrote the articles and they may have been lost, if I did not post them. So what a huge blessing. I am excited about that.
I really do want a new computer. I want a MAC computer. I have used Dell computers for as long as I can remember but when I fell in love with my ipod, I decided I love Apple’s technology. My iphone is probably the best piece of technology I have ever owned, before that was my nano ipod and before that was my classic ipod. So I am here to tell you that I am ready to make that complete switch to Apple. So I want to manifest this Mac computer with ease and grace.I want it to be a great experience using it. My husband also told me that Macs do not have the same level of problems that Microsoft based computers have as the hackers out there tend to focus on Microsoft. So there, I am on to a new MAC.
Now, this was not in the budget so I am talking it up and calling it to me and having a love relationship with my Mac in anticipation of receiving it in. I can have what I want and I love that feeling. Great possibilities are coming my way. Now, of course, I prefer that I manifested it when I first wanted it and easily transitioned into the new computer and blessed the old computer away, but….. we are still growing and learning!
How do you feel today?
Affirmation: I know how I feel and I feel great.



